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I’m Jamie Smart – welcome to the podcast. In this episode you’re going to be hearing something I’m very happy to share with you. It’s the recording of a conversation I had with Clarity Coach Louise O’Dalaigh at the last ClarityLive event a few months ago. Louise is trained as a nurse and has spent the last 30 years working in the healthcare field. Her current role is as a Quality Improvement Lead for an NHS organisation with over 10,000 staff. So it was a real treat to be able to have one of my ‘fireside chat’ conversations with her and find out the kind of difference the principles understanding is making in her life and in her organisation.